This Refund Policy applies to all orders placed on our website. By placing an order, you acknowledge and agree to all the terms below, which are formulated to protect the legitimate rights and interests of both parties.

1. Refund Application Period

Customers may submit a valid refund or return application within 30 calendar days after receiving the goods. Any applications submitted beyond this period will not be accepted.

2. Eligibility for Refunds

  1. Full refunds or free replacements will be offered for products with quality defects, damage, incorrect items, missing items, or significant discrepancies from the website description. All relevant return shipping fees will be borne by us.
  2. For returns due to personal reasons (including but not limited to dislike, improper size, wrong order), the products must be unused, unblemished, with original tags and intact packaging, and resalable to be eligible for refunds. The return shipping fee shall be borne by the customer.

3. Non-Refundable Situations

  1. Applications submitted after the valid refund period;
  2. Products that have been used, worn, damaged, missing accessories, or with damaged packaging and cannot be resold;
  3. Customized products and clearance sale items (unless otherwise specified on the product page);
  4. Damage caused by human factors, unauthorized disassembly, or improper use;

5. Orders without valid proof of purchase or malicious repeated return and exchange requests.

4. Refund Process

  1. Contact our customer service team and provide your order number, photos or videos of product issues, and a clear reason for the refund request;
  2. After your application is reviewed and approved, our customer service will provide you with the return address and relevant instructions;
  3. We will process the refund via the original payment method within5-10 working days after we receive and verify the returned products;

4. The actual refund arrival time is subject to the settlement rules of the corresponding payment platform.

5. Supplementary Terms

  1. We only accept full-order refunds or replacements. Partial price difference compensation is not available unless otherwise agreed by both parties;
  2. We reserve the right to update this Refund Policy at any time. The updated version will be posted on the official website without separate individual notifications;
  3. Please contact our customer service if you have any questions or concerns.