This Privacy Policy applies to the website located at [https://lightdodo.com] (hereinafter referred to as the “Site”), operated by [lightdodo] (“we”, “us”, or “our”). This policy explains how we collect, use, store, disclose, and protect your personal information when you visit our Site, purchase products, or use our online services.

1. Information We Collect

We collect two categories of information: personal identifiable information you voluntarily provide, and non-personal technical information automatically collected during your visit.

1.1 Personal Information You Provide

You may voluntarily submit personal data when you register an account, place an order, subscribe to newsletters, contact customer service, or submit form information, including but not limited to:

  • Full name, nickname
  • Email address, contact phone number
  • Billing and shipping address
  • Payment information (we do not store complete credit card numbers; payment processing is completed by authorized third-party payment gateways)
  • Order records, purchase history, and consultation records
  • Other information you actively provide to us

1.2 Automatically Collected Non-Personal Information

When you browse our Site, we automatically collect anonymous technical data through cookies, web beacons, and other tracking technologies to optimize user experience, including:

  • Device information: device model, operating system, browser type
  • IP address, network access time, page browsing records
  • Website access preferences, clicked links, and stay duration
  • Traffic source and entry channels

Such information cannot identify you personally and is used only for website operation analysis and service optimization.

2. How We Use Your Information

We only use your personal data for legitimate business purposes, and will never use your information for illegal or unauthorized purposes. The main usage scenarios are as follows:

  • Order & Service Fulfillment: Process your orders, complete product delivery, after-sales service, order inquiry, and solve transaction problems.
  • User Account Management: Complete user registration, login verification, account security maintenance, and user identity confirmation.
  • Customer Communication: Reply to your consultation and feedback, send order updates, logistics information, and after-sales notifications.
  • Marketing Promotion: With your explicit consent, send newsletter updates, new product notifications, preferential activity information; you can unsubscribe at any time.
  • Website Optimization: Analyze website operation data, adjust product display and page layout, optimize browsing and shopping experience.
  • Risk Prevention & Security Protection: Prevent fraud, malicious access, spam attacks, maintain website and user account security, and comply with legal compliance requirements.

3. Information Sharing & Disclosure

We will never sell, rent or trade your personal information to third parties for commercial purposes without your explicit consent. We only share your data in the following legitimate scenarios:

  • Authorized Service Providers: We may share necessary information with third-party service providers who assist our business, including logistics and delivery companies, payment processors, website operation and maintenance service providers, and email delivery service providers. All third parties are required to sign confidentiality agreements and strictly comply with privacy protection laws.
  • Legal Requirements: We may disclose your information when required by laws, regulations, judicial procedures or government official orders, or to protect our legitimate rights, property and safety, as well as the rights and safety of users or the public.
  • Business Transfer: In the event of business merger, acquisition, asset transfer or reorganization, user information may be transferred as part of business assets, and we will continue to guarantee data confidentiality.

4. Third-Party Websites, Ads & Plugins

Our website may contain links to third-party websites, embedded third-party plugins, advertising services, analytics tools and social media features (including but not limited to Google Analytics, Facebook Pixel, Instagram plugins, payment service plugins). We do not control the privacy policies and service rules of any third-party platforms.

Once you leave our site or interact with third-party plugins, your personal information collection and processing will be subject to the third party’s privacy policy. We are not responsible for the data security and privacy compliance of third-party platforms. We recommend that you carefully check the privacy policy of relevant third-party websites before use.

5. Payment Privacy Protection

We do not collect, record or store your full credit card information, debit card information, bank account information and other sensitive payment data. All payment transactions on this site are completed through secure authorized third-party payment processors (such as PayPal, Stripe and other international payment channels).

Your payment sensitive information will be directly submitted to and processed by the formal payment institution, which fully complies with international payment security standards (PCI DSS). We only obtain non-sensitive transaction records such as order payment status, payment time and transaction amount for order reconciliation and after-sales processing.

6. Cookies & Tracking Technologies

Our Site uses Cookies, session storage, web beacons and other tracking technologies to identify repeat visitors, record browsing preferences, improve website operating efficiency, and deliver personalized content.

You can manage or disable Cookies through your browser settings at any time. Disabling Cookies will not affect your basic browsing rights, but may cause partial functions (such as shopping cart retention, personalized recommendation) to be unavailable. We do not use Cookies to collect sensitive personal information without your consent.

7. Data Retention

We will retain your personal information only for the time necessary to fulfill the purpose of collection and comply with legal obligations:

  • Order and transaction data: Retain for 3 years after the completion of the transaction to facilitate after-sales inquiry, dispute handling and financial verification.
  • User account data: Retain during your account activation period; delete or anonymize data within 30 days after you apply for account cancellation.
  • Marketing message records: Retain until you unsubscribe or revoke your consent.
  • Technical browsing data: Automatically cleaned up regularly within 12 months.

After the retention period expires, we will permanently delete or anonymize your information.

8. Data Security

We adopt industry-standard technical and management measures to protect your personal information from unauthorized access, disclosure, misuse, tampering and loss. Our website supports HTTPS encrypted transmission, and user data is stored in encrypted and secure servers with strict access permission control.

We strictly screen third-party cooperative institutions to ensure their data security capabilities comply with industry standards. However, no network transmission or electronic storage technology is 100% secure, we will try our best to protect your data security, but cannot guarantee absolute security.

9. International Data Transmission

Our website serves global users, your personal data may be stored and processed in the country/region where our service providers are located. These regions may have different data protection laws from your resident country. We will ensure that cross-border data transmission complies with GDPR, CCPA and other applicable laws, and take effective protective measures to ensure your data security.

10. User Rights

In accordance with applicable privacy laws (GDPR, CCPA and other regional regulations), you have the following personal data rights:

  • Right to Access: Request to inquire and obtain a copy of your personal data stored by us.
  • Right to Rectification: Request to correct inaccurate or incomplete personal information.
  • Right to Erasure: Request to delete your personal data (subject to legal retention requirements).
  • Right to Restrict Processing: Request to suspend the processing of your personal data under specific circumstances.
  • Right to Data Portability: Obtain your personal data in a readable and transmissible format.
  • Right to Opt-out: Refuse to receive our marketing emails and refuse non-essential data tracking.
  • Right to Withdraw Consent: Withdraw the privacy consent you have given us at any time.

To exercise the above rights, please contact us through the contact method below. We will verify your identity and respond to your request within 30 working days.

11. Minors Protection

Our website is oriented to adult users. We do not actively collect personal information of minors under 18 years old. If you are a minor, please do not use our website or submit any personal information. If we accidentally obtain minor’s personal data, we will delete it immediately after discovery.

12. Policy Updates

We reserve the right to update this Privacy Policy irregularly according to business adjustments and legal requirements. The updated policy will be published on this page with the latest update date marked. The revised policy will take effect immediately after publication. Your continued use of our website after the update means you accept the revised privacy policy.

13. Contact Us

If you have any questions, suggestions or requests about this Privacy Policy and your personal data, please contact us via:

Email: [service@lightdodo.com]

Website: [https://lightdodo.com]